Superior Client Experience
InfoReach wins top award for "Best trading platform client service by technology provider" at the 2012 Wall Street Letter Institutional Trading Awards
Our extraordinary level of client consultation, service and support is widely acknowledged to be the industry benchmark, but it sure is nice to have an official award! An independent panel of industry experts named InfoReach client service as the best in class at the WSL Institutional Trading Awards in NYC in February, 2012.
The Awards recognize distinction among the top brokerage firms, exchanges and financial technology companies and are presented by Wall Street Letter, an online provider of in-depth intelligence on the latest trading and technology happenings. According to the judges, InfoReach placed above other highly respected EMS and software providers because of both our quality of service and client success with our customized solutions.
"Quantitative accomplishments are simple to measure, but InfoReach has set itself apart by hitting the mark with its clients in the qualitative area of client service through close consultation and flawless implementations,"
In a time when many providers have cut staff and reduced their costs associated with global client service, InfoReach allocated a considerable R & D budget to creating a technologically superior system for efficient customer support. Now called "GLUE", the unified data solution aggregates information from multiple software and data programs into a single interface for easier access and control. GLUE provides each InfoReach employee with instant access to the most relevant information and bringing them up to speed with client status.
"We're thrilled to have earned recognition at the Awards for our consistently outstanding client service as well as the boost in support team efficiency we've gained from this new tool," comments InfoReach CEO And Chief Efficionado Allen Zaydlin. "Together with our on-staff expertise and client-driven focus, GLUE ensures that InfoReach will continue to offer the best client experience in the business."